Last Updated: 09 June 2026

This website is owned and operated by Human Defined LLC.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data.

This policy is intended to comply with applicable privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant privacy frameworks where applicable.

Data Controller

The data controller responsible for personal information collected through this website is:
Human Defined LLC
Email: natascha@confidentverbalist.com

Personal Information We Collect

We collect information that you voluntarily provide to us, including:

• Name

• Email address

• Information submitted through contact forms

• Information provided when booking a discovery call

• Information provided when subscribing to our mailing list

• Information related to purchases made through our third-party e-commerce platform

We do not intentionally collect sensitive personal information.

How We Use Your Information

We may use your information to:

• Respond to enquiries and messages

• Provide coaching services

• Deliver digital products and resources

• Process payments and transactions

• Manage customer support requests

• Send requested information and service-related communications

• Send newsletters, updates, resources, product information, and marketing communications where you have opted in

• Maintain business records and comply with legal obligations

Payment Processing

Digital products are sold through our third-party e-commerce provider, Payhip.

When you purchase a product, information required to process and fulfil your order may be collected by Payhip and its payment processing partners. Payment information is processed directly by the relevant payment processor and we do not collect or store full payment card details.

Please refer to the privacy policies of Payhip and the applicable payment processor for further information regarding how payment information is handled.

Third-Party Service Providers

We use trusted third-party providers to help operate our business and website, including:

• Hostinger (website hosting and website services)

• Payhip (digital product sales, checkout, and customer management)

• Substack (newsletter subscriptions and email communications)

Depending on the services you use, payment processing may also be provided through third-party payment processors integrated with Payhip.

These providers may process personal information on our behalf and are responsible for protecting information in accordance with their own privacy policies and applicable laws.

Email Communications

If you subscribe to our newsletter through Substack, purchase a product through Payhip, book a discovery call, complete a contact form, or otherwise provide your contact information, we may send communications relating to:

• Coaching services

• Digital products and resources

• Educational content

• Business updates

• Product announcements

• Relevant offers and announcements

Where required by applicable law, marketing communications will only be sent where appropriate consent has been provided.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in emails or by contacting us directly.

Newsletter Subscriptions

If you subscribe to our newsletter through Substack, your information will be processed by Substack in accordance with its privacy practices.

Newsletter subscribers may receive:

• Communication insights and educational content

• New article notifications

• Updates regarding guides, playbooks, resources, and services

• Occasional announcements and promotional communications

You may unsubscribe from newsletter communications at any time using the unsubscribe link included in emails.

International Data Transfers

Because we operate online and use third-party service providers, your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where required, we take reasonable steps to ensure appropriate safeguards are in place to protect personal information.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide services and products

• Respond to enquiries

• Maintain business records

• Meet legal, tax, accounting, or regulatory obligations

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict or object to certain processing activities

• Request a copy of your information

• Withdraw consent where processing is based on consent

• Lodge a complaint with an appropriate supervisory authority

To exercise any of these rights, contact: natascha@confidentverbalist.com

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, or alteration.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Children's Privacy

Our website, products, and services are intended for adults and professionals. We do not knowingly collect personal information from individuals under the age of 16.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

Digital Products

Digital products are sold and delivered through Payhip.

When purchasing a digital product, information necessary to process, fulfil, and support your order may be collected and retained by us and our service providers in accordance with this Privacy Policy.

Information collected in connection with purchases may be used for:

• Order fulfilment

• Customer support

• Product delivery

• Business administration

• Legal and regulatory compliance

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and become effective upon publication. Continued use of the website after updates are posted constitutes acceptance of the revised policy.

Contact

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
Human Defined LLC
Email: natascha@confidentverbalist.com

Privacy Policy